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  • Check out the FAQ below for quick answers to some of your most common questions.
  • Or, you can use our Live Chat to message with someone right away.
  • We like talking on the phone, too! You can give us a call at (604)-706-0999 to speak with our team.

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If you want to learn more about Kinzoo or share feedback and ideas, email us at support@kinzoo.com or drop us a note below!

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FAQ

Some of your most common questions—answered! If you don’t find what you’re looking for below, contact us. Our team is happy to help.

What is Kinzoo?

Kinzoo is a private messaging app that turns screen time into family time. With Kinzoo, you can exchange text messages, stickers, GIFs, videos, pictures and audio with family and close friends—and the best part is that kids 6+ can get in on the fun and send one-on-one or group messages to loved ones, too!

Where is Kinzoo available?

Right now, Kinzoo is available in North America. We are hard at work gathering feedback from customers and looking at opportunities in new markets. Child privacy is important to us, so it is key we consider all regional regulations before we launch in additional countries.

If you want to know when Kinzoo is available in your area, let us know at support@kinzoo.com!

Is Kinzoo available in any languages other than English?

Not yet! We are working on language localization as we look at opportunities in new markets.

How does Kinzoo make money?

We plan to make money by adding new features and services to the app that users can choose to pay for. Our community can rest assured that we do not plan on taking existing features and services and putting those behind a paywall. There will always be a free version of the app that anyone can use—but we will also offer value-added services that you can purchase in the app. These will be things like stickers, exclusive games and activities—add-ons that make connecting on Kinzoo even more fun, educational and creative. We believe in this kind of model because it ensures access for everyone who wants to use Kinzoo—and motivates us to develop features that kids will love and parents will see real value in.

Are there advertisements on the Kinzoo app?

There are no targeted advertisements on Kinzoo, and we will never use your data to allow third-parties to show you ads. While a lot of other tech platforms rely on data capture and targeted ads for revenue, we believe it leads companies to put the needs of advertisers over the needs of customers—and Kinzoo is here to serve families.

Why would I use Kinzoo if I have parental controls on my kid’s device?

Some services and devices help you manage screen time and app utilization, but they don’t necessarily allow you to control who your child connects with and how. Kinzoo is meant to be a complement to these parental controls rather than an alternative—it’s a way for parents to enjoy technology with their kids, rather than just setting rules for when they use tech solo. And, you have complete control over who your kid can exchange messages with—and peace of mind knowing that strangers can’t contact them.

What are the different types of accounts and profiles on Kinzoo?

In Kinzoo, an adult account is associated with an email address and you need to be 18 years old to create one. A kid profile is tied to an adult account—it requires no email and an adult needs to create it on behalf of their child.

There are two kinds of adult accounts and one kid profile on Kinzoo:

  • Parent Account: Adult account with kid profile(s)
  • Adult Account: Adult account without kid profile(s)
  • Kid Profile: Created by and attached to parent account(s)

All accounts and profiles can exchange messages with anyone on their contact list. But for extra safety, only adult accounts can approve contact requests.

How do I create a Kinzoo profile for my kids?

Kinzoo is available for free in the App Store and Play Store, but only adults can create accounts. To keep kids safe, kid profiles must be created by a parent.

After you create your own account, you will land on the chat screen. To add a kid profile, tap the big purple plus sign, and then tap “add your kid.” Kinzoo is compliant with The Children’s Online Privacy Protection Act (COPPA), so you need to consent to allow us to collect and use your child’s personal information. We’ll send you an email with a button to consent once you add your first kid.

Do I need a separate parent account for each of my kids?

Nope! You only need one parent account for all your kid profiles. Just remember, you can only create kid profiles if you’re a parent or legal guardian to the child in question.

Why is there a profile switch screen in Kinzoo?

We know that not all kids have their own devices and some share tablets with siblings or use their parents’ phones with permission. Profile switch makes it easy to access different profiles while sharing a single device with more than one person.

What is the difference between switching a profile and signing out completely?

Switching profiles allows you to share a device with a family member and switch back and forth between profiles using a four-digit PIN. This works much the same way as toggling between profiles on Netflix. Signing out completely means that all of your profiles will be logged out of the app. A complete sign out may also be required after a device or Kinzoo update.

How do I switch profiles?

Tap the picture at the top left corner of your chat screen and this will take you to the profile switch screen. Next, click the profile you want to switch into and enter the four-digit PIN.

How do I know what profile I am in?

You will see a profile picture in the left corner of your chat screen, which will show you whose profile you are in. And, the color at the top of your app screen will indicate if you are in a kid profile or adult account: if you see a purple header, you are in a kid profile; if you see a grey header you are in an adult account.

What is a temporary sign in key? Why do I need to use it?

A temporary key is made up of two words separated by a space. We send you a temporary key and you enter it into the app to complete the sign-up process, and every time you completely sign out of Kinzoo and need to sign back in. We use temporary keys instead of passwords because they provide an extra layer of security. You will receive a unique temporary key via email every time you sign back into Kinzoo.

A temporary key is different than your magic code, which is three words separated by a space. Your magic code doesn’t expire and is used to connect with other users.

What can and can’t kids do on the Kinzoo app?

Kids can:

  • Exchange text messages, videos, pictures and audio with contacts approved by their parent(s)
  • Create group messages with contacts approved by their parent(s)
  • Edit their profile picture
  • Change their PIN
  • Send invitation requests by entering another user’s Magic Code (note that requests are first approved by a parent or legal guardian before they are sent)
  • Remove contacts
  • Play games and enjoy activities
  • Report messages and users

Kids can’t:

  • Receive or approve contact invitations
  • Exchange messages with contacts NOT approved by their parent(s)
  • Update their profile name or birthday

How do kids find and add friends on Kinzoo?

Kids can’t send, receive or approve invitations, and all new contacts need to be approved by a parent. Parents can send invitations on behalf of their kids, or connect them with a new contact by entering their unique magic code. Once connected, kids can exchange messages with anyone in their contact list.

Can a stranger talk to my kid?

No. Kinzoo takes kid safety seriously, so parents must approve all their kid’s contact invitations. To make things extra safe, connections must be approved on both ends before anyone can exchange messages.

How do I see who my kid is connected to?

All your kid’s connections need to be approved by you (or another parent or legal guardian if they have one), but you can check on your kid’s connections at any time. Go to your account settings screen by tapping the gear icon in the top right corner of your chat screen. Under “Other family & friends,” you’ll see a complete list of contacts that are connected to you and your kid(s). Simply select any contact to see who from your household is connected.

How do I connect my kid to one of my contacts?

Go to your account settings screen by tapping the gear icon in the top right corner of your chat screen. Under “Other family & friends,” you’ll see your complete list of contacts. Simply select a contact, and tap “connect” to share an invitation for your kid. To make things extra safe, the contact will have to approve the connection before anyone can chat.

Can I remove someone from my kid’s contact?

Yes. You can review your kid’s contacts in your account settings by tapping the gear icon in the top right corner of your chat screen. Under “Other family & friends,” select a contact, and you’ll see who they are connected to in your household. To remove them from your kid’s contacts, tap the “Manage” button next to your kid’s avatar and select “Remove contact.” The contact won’t be notified and neither will your kid.

What kind of messages can be sent on Kinzoo?

With Kinzoo, you can exchange text messages, stickers, GIFs, videos, pictures and audio with your contacts. You can also share the original artwork you create in Doodles and Drawn Together.

Because we’re a private platform for kids, Kinzoo complies with The Children’s Online Privacy Protection Act (COPPA)—which is considered one of the most stringent legislations for children’s safety online. Under these rules, it’s not possible to embed content or links from outside of the app. You can still copy and paste URL text into your chats, but unlike some other messaging platforms, they won’t be clickable hyperlinks or show previews.

Kinzoo is a kid-safe messenger, so we have a filter that stops bad or rude words before they are sent. But, if you see something inappropriate in your messages or in your kid’s messages, you always have the option to report content, which automatically hides it from your thread.

We know that every family is different—and a word that’s okay for one person might be offensive to someone else. We’re always trying to improve, so if you have any suggestions for us, we’d love to hear from you!

Adults can save photos, videos and original artwork shared through Doodles or Drawn Together by opening the photo, video, or drawing to full-screen mode, clicking the meatball menu in the top right corner and then selecting “save to device.” Audio messages can also be saved by pressing and holding the message, then selecting “save to device.”

In order to keep Kinzoo as safe as possible, kids do not have the option to save photos, videos, artwork or audio messages to their devices. We believe children should be able to learn about technology without fear for their digital footprint—and part of that is having the freedom to share personal messages without worrying about them being reshared without consent.

You can’t delete messages in Kinzoo. Because we’re a kid-safe messenger, message history is important to have in the case of any inappropriate content that is reported. Although you cannot delete individual messages with an active contact, you or your child can report any content you find inappropriate or remove a contact if you no longer wish to be connected to them.

What are groups? How do I create one?

Kinzoo allows you to create group chats, where you can exchange messages with multiple contacts at once. To create a group, tap the big purple plus sign on your chat screen, and then tap “Create a group.” Select the contacts you’d like to add to the group chat. To keep things safe, you will only be able to create groups among contacts who are all already connected to each other individually.

Can my kid create groups?

Yes! Your kid can create groups, but only among contacts who are all already connected to each other.

Can my kid chat in a group with people they don’t know?

No. On Kinzoo, you can only ever chat with contacts you are already connected with. And, all kids’ contacts need to be approved by a parent or legal guardian. Groups can only be created among contacts that are all already connected individually.

Can I give a group a special name?

Yes! Each user has the ability to add a unique name to the same group. For example, you may call the group “My Family” and your child may call the group “Best Family Ever!” You can add a name when creating a new group or you can name an existing group. To name an existing group, open the group conversation and tap the three dots in the top right corner of the screen. From there, select “Group name” to add a name.

How do I find games and activities in Kinzoo?

In Kinzoo, family and friends can be creative, learn and play through a number of activities and games. Activities like Doodles and Today I Learned can be explored alone and then shared with loved ones! Games like Drawn Together can be played with a family or friend. And Sticker Maker is a great place to create personalized stickers, which are automatically added to your sticker collection.

Both kids and adults have full access to the games and activities in Kinzoo! To access the them, swipe left when you are on the chat screen. Sticker Maker can also be accessed through your sticker collection in a conversation screen.

Can I play games with more than one person?

Right now, you can only play games with one person. If you have any suggestions for new multi-player games, we’d love to hear from you at feedback@kinzoo.com!

Who can send and receive invitations?

Both adults and kids can send invitations, but kid invitation requests must be approved by a parent or legal guardian before they are sent. Only adults can receive, review and approve invitations, and parents can also send, receive and approve invitations on behalf of their kids.

How do invitations work?

To invite new contacts, tap the big purple plus sign on your chat screen. Outgoing invitations can be shared via email or text message and they include a link to quickly connect or a Magic Code that the invitee can enter manually. You can send individual invitations, or on behalf of multiple members of your household. We take kid safety seriously, so once your contact confirms your invitation, you’ll be asked for one final approval.

How do I invite someone to connect with my whole household?

In Kinzoo, you can connect your entire household to and individual or group with a single invitation. To invite someone to connect with your household, tap the big purple plus sign on your chat screen. Then, select the other members of your household that you’d like to include. Just like a single invitation, it will include a link to quickly connect or a Magic Code that the invitee can enter manually.

How do kids add friends and family on Kinzoo?

If kids know another user’s Magic Code, they can send invitation requests for their parents to approve. For a child to send invitation requests, they tap the big purple plus button on their chat screen, then select “Add family and friends,” and they will be prompted to enter a Magic Code. Once they enter the Magic Code, an outbound invitation request will go to a parent or legal guardian for approval before it is sent. Outbound invitation requests can be found in your settings screen for review.

Can I turn off the ability for my kid to send invitations?

Yes. Visit your settings screen by tapping the gear icon in the top right corner of your chat screen. Under “Your Household,” select your child’s profile. Under “Permissions” you will see a toggle to turn off the ability for your child to invite contacts with Magic Codes.

What is a Magic Code?

Because Kinzoo is a private platform for kids and families, contact information is not publicly searchable. Instead, you and your household are assigned unique Magic Codes and they’re used to invite contacts. You can share your Magic Code with someone in order to connect with them on Kinzoo—or enter someone’s Magic Code if you know theirs.

How do I find my Magic Code?

Your household Magic Code is found in your account settings. Simply tap the gear icon in the top right corner of your chat screen. Underneath “Your household,” you will see your household’s Magic Code. To find your personal code or a code for your kid(s), select the appropriate profile and look for the three-word code underneath “Magic Code”.

I know someone’s Magic Code. How do I add them as a contact?

To enter someone’s Magic Code, tap the big purple plus sign on your chat screen. Then tap “Enter their Magic Code” and type their code into the field, and you’ll be ready to connect with them. Include any members of your household if you’d like them to be connected as well, and tap “Next.” To make things extra safe, the contact will need to approve the connection before anyone can chat.

How does my child find their Magic Code?

Your child can find their Magic Code by tapping the magic wand icon on their chat screen—which is next to the settings icon.

What is the Kinzoo sticker store?

The Kinzoo sticker store is where you can find original and exclusive sticker packs to add to your collection. You’ll find a variety of free packs, along with exclusive packs that grown-ups can purchase with one-time payments. Make sure you browse the sticker store often—new packs are added all the time!

How do I add a sticker pack to my sticker collection?

Both kids and adults can add free sticker packs to their collections, and grown-ups can purchase sticker packs on behalf of their households. To add sticker packs to your collection, open a conversation and tap the sticker icon and then tap the plus sign to start browsing the sticker store. To add a free pack, simply open the pack in the sticker store and tap “Add stickers for free!” To add a paid pack, open the pack in the sticker store, tap the “Buy” button and then follow the prompts to make a purchase through the App Store or Play Store.

Why do you charge for stickers now? Do you have free stickers?

Yes, we do offer free sticker packs—and we’ll continue to add new free packs to the sticker store.
We also offer paid packs that grown-ups can choose to purchase with one-time payments. Exclusive sticker packs are part of our plan to build a healthy business that can serve families for years to come. What we earn from in-app purchases will be invested back into the app. Revenue will help us improve Kinzoo for all our users—and push us to develop features and services that promote connection, creativity and cultivation.

When I add or purchase a sticker pack, who else in my household gets access?

When you add a free sticker pack in Kinzoo, it is added to your collection only. However, when you purchase a pack, everyone in your household gets access as well! This includes any parent or legal guardian you have on your account along with your kids. Once you (or someone in your household) has paid for the pack, your other household members will receive a notification that they now have access to the sticker pack.

Will I be able to access my added (free or paid) stickers on all my devices?

Yes! The stickers you add to your sticker collection will be available on any device in which you are logged into your Kinzoo account.

Why did I get a notification that a sticker pack has been purchased by someone in my household when I did not purchase a pack?

When you purchase a pack, everyone in your household gets access as well! This includes any parent or legal guardians you have on your account—along with your kids. If another grown-up in your household paid for a pack, you (and your other household members) will receive a notification that you now have access to the sticker pack.

I haven’t received my sticker pack after I purchased it. What do I do?

After you purchase a sticker pack in Kinzoo, you and your household members should see the sticker pack added to your sticker collection. Short delays can happen as the App Store and Play Store process the purchase and it may take up to 24 hours for the purchase to appear.
If your sticker pack hasn’t shown up in your sticker collection, try closing and re-opening Kinzoo. You can contact Apple or Google Play for more information if you still do not see your stickers after 24 hours. You can also contact us at support@kinzoo.com with a copy of the receipt from the transaction. Our team will look into what happened and credit the missing purchase in cases where it wasn’t added to the sticker collection.

Purchases & Payments

Does Kinzoo store my credit card information? All in-app purchases in Kinzoo are managed and processed by the Apple App Store or Google Play Store depending on your device. Kinzoo does not have access to any of your payment information, such as your credit card number.

I think I have an unauthorized charge. How do I report it? Please alert us to any unauthorized charges, so we can investigate the accounts and prevent further fraudulent charges whenever possible. But, Kinzoo cannot refund unauthorized in-app charges as this is the responsibility of the App Store or Google Play Store. For more information, see below.

Apple Support

Google Play Support

How do I change a PIN for me or my kid?

Both you and your kid can update their PIN at any time. Go to your account settings by tapping the gear icon in the top right corner of your chat screen. To change your PIN, select your profile and tap “PIN” to update your PIN. To change your kid’s PIN, select your kid’s profile and then tap the PIN field to reset their PIN.

Help! I forgot my PIN.

No problem! When you’re prompted to enter your PIN in the “Switch Profile” screen, simply click “Forgot PIN” in the lower left corner and we’ll send you an email with instructions for resetting your PIN. Make sure you check the email account you signed up with—and if you don’t see a message from us, check your spam folder.

How do I change a profile name for me or my kid?

Only adults can update profile names for themselves or their children, so make sure you are in your adult profile (hint: if you see a purple header on your screen, you are in a kid profile; if you see a grey header you are in an adult account). Then, go to your account settings by tapping the gear icon in the top right corner of your chat screen. Then, select the profile you want to change, and click the name in order to update.

How do I change a profile photo?

Both adults and kids can update their profile photos at any time. You or your child can go to account settings by tapping the gear icon in the top right corner of your chat screen. Then, tap the pencil on your profile photo and either take a new selfie or select a photo from your library.

How do I remove a contact?

Go to your account settings by tapping the gear icon in the top right corner of your chat screen. Then, select the contact you wish to remove. You will have to tap “manage” and then select “remove contact” for each household member that you wish to disconnect from the contact.

How do I delete my account or my kid’s profile?

Only adults can delete accounts, so make sure you’re in your adult profile (hint: if you see a purple header on your screen, you are in a kid profile; if you see a grey header you are in an adult account). Then, go to your account settings by tapping the gear icon in the top right corner of your chat screen. Select your profile or your kid’s and tap “Delete account” at the bottom of the screen. Deleting your account is permanent, and cannot be undone.

What happens if I preserve data while deleting an account or profile?

Preserving data allows family and friends to keep viewing messages sent from the deleted user. The name and avatar for the deleted user will be visible in past conversations. Disabling “Preserve data” removes the user’s sent messages, name, and avatar from past conversations.

How do I delete the chat history with a contact who has deleted their profile?

Go to your chat screen and open the “deleted user” conversation. Then, tap the trash can icon in the top right corner of the conversation.

What parental controls does Kinzoo offer?

Kinzoo is built from the ground up to give parents peace-of-mind—and our app is designed to keep kids safe. Our parental controls include:

  • Verified parental consent: when adding a child to Kinzoo, parents or legal guardians need to provide verified parental consent. An email is sent to the parent’s email address, which explains the personal information that we collect, how we use it—and how the parent’s account is connected to the child’s account. Once they provide consent, they can continue setting up their child’s account.
  • Parents approve all contacts for their child: only a parent or legal guardian can approve contacts for their child. They control the final approval of all invitations, and they can send contact invitations on behalf of their kids via email, text or by entering another user’s Magic Code.
  • Parents can remove contacts from their children’s accounts: at any time, parents or legal guardians can review their children’s contacts and remove someone if they no longer want them to be connected.
  • Parents can change or reset their child’s PIN.

What privacy standards does Kinzoo comply with?

At Kinzoo, we take your rights to data and privacy seriously, and we comply with the General Data Protection Regulation (GDPR). You can visit our Privacy Policy and Cookies Policy for more details. For any comments, questions, concerns or complaints regarding your personal information or our privacy practices please contact us at privacy@kinzoo.com.

Kinzoo complies with The Children’s Online Privacy Protection Act (COPPA), which is considered one of the most stringent legislation for children’s safety online. It requires that the operators of websites and apps get verifiable parental consent before allowing young children (age 0–13) to create accounts. To learn more about COPPA—and why we built a kid-safe messaging app, visit Our Story page.

Kinzoo also complies with the General Data Protection Regulation (GDPR), which requires parental consent for children under the age of 16 in European countries. See our Privacy Policy for more details.

Yes, but only the bare minimum. Adult profiles require a name, month and year of birth and email address. Kid profiles require a name, month and year of birth. We obtain parental consent in order to collect this child profile information in accordance with The Children’s Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR). We don’t need any personal information beyond that, and we never share any of it publicly or sell it to third parties. See our Privacy Policy and Terms of Service for more details.

How do I report inappropriate content?

If another user shares content you don’t think is appropriate, you can report it. For messages and audio, you can press and hold on the message and select “Report message.” For photos, videos Doodles and Drawn together artwork, open to full screen, tap the meatball menu in the top right corner, and select “Report message.”

After you report a message, it will be hidden from your conversation thread, so you might want to take a screenshot of it beforehand. We won’t hide the message from your contact though, so they won’t be alerted to the report in their conversation thread.

You also have the option to report a user who you feel is behaving inappropriately. In your conversation, simply tap the user’s avatar, and select “Report user.” Reporting a user won’t immediately remove them from your contacts, so if don’t want to be connected any longer, you’ll also need to remove them as a contact.

Can my kid report messages and users?

Yes. Kinzoo empowers kids to report any content or users as well. If they see a message that’s inappropriate, they can choose to “Report message” or “Report user.” Reporting a message removes it from the conversation thread, but reporting a user does not immediately remove them as a contact.

And if your kid has seen something upsetting, it’s always a good idea to talk to them about what happened. Here are some tips for having a conversation about inappropriate content online.

Will Kinzoo tell my contact it was me who reported them?

We never tell users who reported them.

What happens after a report has been made?

The Kinzoo team reviews all reports and takes appropriate action. After you or your kid makes a report, you will receive a confirmation email at the address you used to sign up for your Kinzoo account. Then, we review the report, and if we determine that the content or user in question has violated our Community Guidelines or Terms of Service, we will take appropriate action.

Try the Kinzoo app today!

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